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In all cases when not using backend container authentication, when a user navigates to .../web/edit, they will be redirected to the login screen if they are not already logged in. If they are already logged in, navigating to .../web/edit will take them directly to the XperienCentral Workspace, bypassing the login screen. If a user wants to navigate directly to the login screen, in order to switch users for example, use the following URL:

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If a user attempts to log in 5 consecutive times without success, they will be locked out of XperienCentral for 10 minutes, after which they can attempt to log in again. This holds true even if their password is changed by an administrator. There is no time limit for the 5 consecutive unsuccessful attempts which means that a user will be locked out even if a year passes between the first and fifth unsuccessful attemptattempts.


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The following applies to XperienCentral versions 10.13.0 and higher.

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Warning

Important: Before you enable two factor authentication, it is extremely important that you correctly configure the XperienCentral SMTP host setting in the Setup Tool as well as the email address for all users in the User Authorization panel. Confirm the following:

  • The "E-mail" field for all users (including yourself) on the Users tab in User Authorization is correct.
  • The SMTP host that XperienCentral uses to send email messages is correct. Check the smtp_host property under the "application_settings" section of the General (R30 and older) tab in the Setup Tool. You can ensure that the smtp_host setting is correct by sending a test email to yourself. The easiest way to do this is to set "Deletion notification" to "Immediately" in My Settings > Notification Settings. Then, create a new page in the Site Structure Widget and delete it at once. The deletion notification should be sent within a maximum of 15 minutes.

Proceed with the steps below only after you successfully receive an email from XperienCentral using the method described above or by some other means.

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  1. Open the Setup Tool.
  2. Navigate to the General (R30 and older) tab.
  3. Under "website_settings", locate the property enable_email_two_factor_authentication and select it in order to enable it.
  4. Click [Save Changes] at the bottom of the General tab.

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