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Before you enable two factor authentication, it is extremely important that you configure specific XperienCentral settings correctly as well as properties of users in the User Authorization panel. These settings are:

• The SMTP host that XperienCentral uses to send email messages (smtp_host under the "application_settings" section in the General tab of the Setup Tool)
• The "E-mail" field for users in on the Users tab in Authorization Management

Follow the steps in this section to configure two factor authentication.